Pro Tools Australia Pty Ltd

75 612 167 754

UQ supplier ID  0000021673

TRADING AS

MY TOOL STORE,    STEPCRAFT AUSTRALI,    TIBETALMONDSTICKS,

BITS AND BOBS GENERAL STORE

Together, we specialize in high-quality tools at reasonable prices, We offer a full range of PROXXON, DREMEL, Kirschen Two Cherries, and the list just gets bigger.

 We take pride in our product and technical knowledge.

Malsen Logistics , is the parent company

 My Tool Store is a busy online store with a warehouse based in Queensland. We also do drop shipping of some products for faster turnaround times

Payment

We do not take credit card or pay pal payment for large orders, we will contactyou for Bank deposit

We accept:

Credit Cards: Visa, Mastercard, Amex,

Direct bank deposit.

Money order/cheque

Pay-Pal

you can also email us for a Lay-Buy http://www.mytoolstore.com.au/pages/Contact-us.html

DELIVERY CHARGES

We are currently using Australia post (E-parcel courier service)you can check your cart and get a delivery total any time you wish, if the shipment exceeds e-parcel sizing or weight the web will say cannot ship to this area, please email us at http://www.mytoolstore.com.au/pages/Contact-us.html

and we will give you the correct pricing we ship to all areas Australia wide.

you receive a tracking number when shipped,

When we offer flat rate shipping promotions (these are for Australia ony)

DELIVERY TIME:  

All products ordered that are currently in stock will be despatched same day if ordered befor 3pm, or next dayfor after 3pm.
Allow between 1-8 working days for delivery* (depending on destination address) from you order being despatched.
All products that need to be ordered in from supplier will take between 4-8 days to arrive in our store. (we will let you know in this case)
We can delivery direct to a relative or friend ( eg. present ), as long as buyers information has been approved by Web Server Security processing.

Express delivery orders must be in before 1.30pm QLD time, to leave the same day.unless your order is leaving  NSW , it is 11.30am  

Delivery Times for Express Post items:

Express Post delivers the fastest possible delivery between locations (next business day delivery cannot be guaranteed outside the Express Post network ) for items up to 22kg*

*Note: Delivery times outside our Express Post network will take no longer to deliver than standard parcel delivery times.

  International Orders 

these orders must be emailed to us, 

we also only acept Bank deposit for international customers

RETURNS: 
All returns are subject to a restocking FEE,
All returns, The CUSTOMER PAYS the return postage to get the product, products back to My Tool Store.
Dremel returns subject to a 10% restocking Fee.
Proxxon returns subject to a 20% restocking Fee.
All other products subject to a 15% restocking Fee.